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Return and Refund Policy

Last updated: February 15, 2024

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Thank you for shopping at Jet Plasma Global.

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If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

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The following terms are applicable for any products that You purchased with Us.

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Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

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Definitions

For the purposes of this Return and Refund Policy:

  •  (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Jet Plasma Global, Flamingo Square Centre, Shopping Centre, Blaauwberg Rd, Table View, Cape Town, South Africa, 7441.

  •  refer to the items offered for sale on the Service.

  •  mean a request by You to purchase Goods from Us.

  •  refers to the Website.

  •  refers to Jet Plasma Global, accessible from https://www.jetplasmaglobal.com

  •  means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

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Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

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The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

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In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement.

You can inform us of your decision by:

By email: info@jetplasmaglobal.com

By visiting this page on our website: https://www.jetplasmaglobal.com

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We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

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Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days

  • The Goods are in the original packaging

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The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

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